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As
consultants that owned and
established one of the world's
largest and most profitable grooming
businesses we are often asked, "How
did you do it?" Our answer often
surprises pet groomers and grooming
business owners alike. We reply,
"Providing our clients with the best
in the client services as well as
the best in grooming services."
Even the finest groomers have
trouble operating a stable and
profitable business when client
relations is not as much an
operations concern as the pet care
services provided. After all, it is
the pet owner requesting and paying
for the services. We showed our
appreciation with an exhaustive
client relations program that any
grooming business, or any size, can
duplicate with some will power and
consistency.
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Page
1
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| Introduction |
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Page
2 |
| Policies
and Procedures |
| Keys
to Client Loyalty |
| Skills
Training |
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Page
3 |
| Professional
Client Services |
| Client
Relations Business Forms |
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Page
4 |
| Managing
a Client Relations Program |
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Page
5 |
| Appointment
Scheduling Topics |
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Page
6 |
| Answer
the Telephone Please |
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