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Survey Results - Grooming Business
Owner 2005
4,552 questionnaires were
completed. 90.1% completed all questions. All figures are rounded to the nearest
whole number in percentage form. Some PetGroomer.com surveys include questions
about grooming prices. Warning Notice:
All survey results presented here
related to grooming prices are for
your general interest in the pet
grooming industry, and they are
NOT to be used to calculate or set
your grooming prices. If you do
not agree with this warning notice
policy, please leave this page
now. All figures are rounded to
the nearest whole number in
percentage form. Your
Background (all figures are
U.S. dollars)
- Which region (as defined by the
U.S. Census Bureau) are you located in?
A.
New England (Maine, New Hampshire, Vermont,
Massachusetts, Connecticut, Rhode Island).
6%
B. Middle
Atlantic (New York, Pennsylvania, New Jersey)
18%
C. South
Atlantic (West Virginia, Maryland, Wash DC,
Delaware, Virginia, N. Carolina, S. Carolina, Georgia, Florida)
11%
D. East
South Central (Kentucky, Tennessee, Mississippi,
Alabama) 5%
E. West South
Central (Oklahoma, Louisiana, Arkansas, Texas)
8%
F. East
North
Central (Wisconsin, Illinois, Indiana, Ohio,
Michigan) 15%
G. West North
Central (North Dakota, South Dakota, Minnesota,
Iowa, Missouri, Nebraska, Kansas)
5%
H. Mountain (Montana, Idaho, Wyoming, Colorado,
Utah, Arizona, New Mexico, Nevada)
12%
I. Pacific (Alaska, Hawaii, California, Oregon,
Washington state)
20%
- How long have you owned your
pet grooming business?
A. Under 1 year.
12%
B. 1 to 3
years.
29%
C. 4 to 6 years.
35%
D. 7 to 10 years.
15%
E. Over 10
years.
9%
- Is your business organized as
a "sole-proprietorship" or a partnership or
corporation?
A.
Sole-proprietor.
76%
B.
Partnership or corporation with shareholders other than
yourself.
44%
- Did you open the business as a
new startup, or did you purchase an existing pet grooming
business?
A. I opened the business as a new startup.
71%
B. Purchased existing pet grooming
business.
29%
- Which category below best
characterizes your past work experience prior to becoming either a
groomer or grooming business owner?
A.
Non-Office Worker / Laborer
9%
B. Sales
7%
C. Office Worker
20%
D.
Management
20%
E. Medical
4% face=Verdana
size=1>
F.
Self-Employment
11%
G. Technician
1%
H. Military
15%
I. Government
4%
J. Pet care (non
grooming)
9%
- Were you ever employed as a
pet groomer before you became a grooming business
owner?
A. Yes
69%
B. No
31%
- The ratio of men versus women
business owners in the pet grooming industry is important. Please
let us know your gender.
A. Female
94%
B. Male
6%
- Please select your age
bracket.
A. Under 25
9%
B. 25-35
30%
C.
36-45
41%
D. 46-55
11%
E. Over 55
5%
- How did you first learn to
groom pets?
A.
Attended a school of pet grooming.
51%
B. Apprenticed under
another pet groomer.
30%
C. Correspondence or video course, or
self-taught.
19%
- How many pet grooming trade
shows do you attend in a calendar year?
A. None
69%
B. 1 to 2
29%
C. 3 or
more.
2%
- Do you suffer from regular
physical ailments related to grooming pets?
A. Yes
61 %
B.
No
39%
- How do you feel about
vocational
licensing of the pet grooming profession in your state?
A. No
interest.
6%
B. Against.
44%
C. For.
45%
D. I do not know enough about the subject to have a
strong opinion.
5%
- Would you travel up to 100
miles to attend a one day professional seminar dedicated solely to "the
business side" of pet grooming?
A. Yes.
23%
B. No.
77%
-
Are you a member of p et grooming
associations?
A. None.
59%
B. 1.
30%
C. 2.
10%
D. 3 or more.
1%
- Which description below best
describes your operation?
A. Home-based
business.
21%
B. Mobile grooming business.
28%
C.
Commercial location shop or salon.
44%
D. Leased space from a pet retailer, vet, daycare or
kennel.
7%
Employees
- How many full-time
employees do
you employ all or most of the year?
A. 1 to 2.
39%
B. 3 to 5.
45%
C. 6 to 9.
11%
D. 10 or more.
5%
- How many part-time
employees do
you employ all or most of the year?
A. 1 to 2.
62%
B. 3 to 5.
33%
C. 6 to 9.
3%
D. 10 or more.
2%
- Do you ever
hire student graduates of a school of pet
grooming?
A. No.
9%
B. Yes, but not
often.
71%
C.
Yes, often.
20%
- Which bests describes your
grooming staff structure?
A. Full-charge
groomers only.
17%
B. Full-charge groomers and bathers.
46%
C. Full-charge groomers, assistant groomers and
bathers.
37%
- Which bests describes your
non-grooming staff structure for your grooming business or
grooming department?
A. Receptionist
(or similar job title).
81%
B. Receptionist, hired manager.
10%
C. Other.
9%
- Do you pay any of your
full-charge groomers by commission?
A.
Yes.
59%
B.
No.
41%
- Do you pay any of your
bathers by commission?
A.
Yes.
22%
B.
No.
78%
- How much do you pay your
hourly wage bathers, or if none, how much you expect to pay in
your area?
A.
Less than $7 an hour.
21%
B.
$7 to $8 an hour.
43%
C. Over $8 an hour to
$9 an hour.
17%
D.
Over $9 an hour to $10 an hour.
10%
E. Over $10 an hour up
to $12 an hour.
6%
F.
Over $12 an hour.
3%
- Do you offer medical and/or
dental insurance benefits to full-time employees?
A.
Yes.
21%
B.
No.
79%
- Do you offer paid vacation
and/or paid sick days to full-time employees?
A.
Yes.
20%
B.
No.
80%
- Do you provide a job
description to job candidates?
A.
Yes.
22%
B.
No.
78%
- Do you provide an employee
handbook to new employees?
A.
Yes.
19%
B.
No.
81%
- How often do you provide
job performance evaluations for employees?
A.
Twice a year.
15%
B.
Once a year.
69%
C. More than 1 year
apart.
1%
D.
Never.
15%
- What has been the most
successful method to advertise your groomer job openings?
A.
Local newspaper classified ad.
2%
B.
Help wanted sign in my business, or other local pet businesses.
19%
C. Referral from
another groomer or present employee.
13%
D.
PetGroomer.com Classified Ads - free employment ads.
47%
E. Grooming employment
agency.
1%
F.
Other.
18%
- How many grooming job
openings do you have in your business today?
A.
None.
7%
B.
1.
72%
C. 2.
19%
D. 3.
2%
E. More than 3.
0%
- Do you NEVER pay any
employees by commission?
A.
Yes, I never pay commission based wages.
42%
B. No, I pay
some or all of groomers by commission.
58%
- Do you pay any groomers
by monthly salary?
A.
Yes.
16%
B.
No.
84%
- Do you offer any
employees a commission for selling merchandise to your grooming
customers?
A. Yes.
14%
B. No.
86%
- Which best describes
your experience finding groomers and bathers?
A. It's difficult to find either groomers or bathers.
14%
B.
It's difficult to find groomers.
30%
C. It's difficult to
find bathers.
19%
D.
Moderate, it may take some time, but I eventually find and hire
groomers and bathers.
26%
E. Good, we can
usually find the groomers or bathers we need.
11%
- Do you (or your hired
manager if applicable) as owner make grooming assignments to hired
full-charge groomers?
A.
I let my customers choose their groomer.
21%
B.
I assign some but not all.
52%
C. I make all grooming
assignments to groomers.
27%
- How much of your
operation is truly "teamwork-oriented."
A.
None.
9%
B.
Little.
20%
C. Average.
41%
D.
Above-average.
24%
E. A lot.
6%
- Do you require employees
to have one or more preventative vaccinations?
A.
Yes.
86%
B.
No.
14%
- Do you offer pet daycare
services?
A.
Yes.
12%
B.
No.
88%
- Do you offer pet sitting
services?
A.
Yes.
9%
B.
No.
91%
- Do you offer overnight
boarding services?
A.
Yes.
20%
B.
No.
80%
- If you pay an
experienced full-charge groomer by commission ONLY, what is the
amount of the commission?
A.
Less than 50%.
9%
B.
50%.
39%
C. 55%.
35%
D.
60%.
14%
E. 65% or more.
3%
- On a typical business
day, do you "provide" bathers for your full-charge groomers or ??
A.
We provide a bather for full-charge groomers.
43%
B.
We occasionally provide a bather for full-charge groomers.
26%
C. Full-charge
groomers both bathe and style, no pet bathers provided.
31%
- If you pay an
experienced full-charge groomer hourly, what is the rate of pay,
or if by salary what is the hourly rate you base the salary on?
A.
$12 an hour or less.
11%
B.
$12.01 to $14.00 an hour.
29%
C. $14.01 to $16.00 an
hour.
26%
D.
$16.01 to $18.00 an hour.
15%
E. $18.01 to $20.00 an
hour.
9%
F. Over $20.00 an
hour.
10%
- How much does (or would
if you had one but not at this time) an
experienced full-charge groomer earn per year in your business if
they work full-time? (gross wages before payroll deductions, NOT
including tips)
A.
$20,000 or less a year.
5%
B.
$20,001 to $25,000 a year.
9%
C. $25,001 to $30,000
a year.
10%
D.
$30,001 to $35,000 a year.
24%
E. $35,001 to $40,000
a year.
32%
F. $40,001 to $45,000
a year.
8%
G. $45,001 to $50,000
a year.
3%
H. $50,001 to $55,000
a year.
3%
I. $55,001 to $60,000
a year.
3%
J. Over $60,000 a
year.
3%
- How much do you, or
would you expect to, pay an average skilled ASSISTANT GROOMER per
year in your business if they work full-time? (gross wages before
payroll deductions, NOT including tips)
A.
$15,000 or less a year.
6%
B.
$15,001 to $20,000 a year.
9%
C. $20,001 to $25,000
a year.
29%
D.
$25,001 to $30,000 a year.
31%
E. $30,001 to $35,000
a year.
17%
F. $35,001 to $40,000
a year.
5%
G. $40,001 to $45,000
a year.
3%
H. $45,001 to $50,000
a year.
0%
I. $50,001 to $55,000
a year.
0%
J. Over $55,000 a
year.
0%
Grooming Services
- Do you
groom...?
A. Dogs only.
61%
B. Cats
only.
5%
C. Both dogs and cats.
32%
D. Dogs,
cats, and other animals.
2%
- Do you
offer pick-up and delivery services (if not mobile)?
A. Yes.
17%
B. No.
83%
- Do you provide scissor ONLY
finishing?
A. Yes, all finish work is scissors only.
3%
B. Scissors only optional, and often
requested.
10%
C.
Scissors only is optional, and rarely done.
87%
- Do you
use all natural shampoos, de-flea agents, and
conditioners.
A. No.
9%
B. Yes, almost
exclusively.
52%
C. Yes, exclusively.
39%
- Do you use
cage-dryers?
A. Yes.
73%
B. No.
27%
- Do you offer pet owners a
written "report card" of comments and observations for every
grooming appointment?
A. Yes.
31%
B. No.
69%
- Do you require proof of
rabies and/or other vaccinations to be on file in your business
before you groom a pet?
A. Yes.
88%
B. No.
12%
- Do you offer hand-stripping?
A. Yes.
11%
B. No.
89%
- Do you offer formal show
grooming suitable for the "show ring"?
A. Yes.
3%
B. No.
97%
- Which best describes the
ratio of complete trim and bath services versus bath-only services ?
A. 25% bath-only and 75% complete
trim and bath.
65%
B. 50% bath-only and 50% complete trim
and bath.
17%
C. 75% bath only and 25% complete
trim and bath.
9%
D. 100% complete trim and bath, almost
or no bath-only.
6%
E. 100% bath-only, almost or no
complete trim and bath.
3%
- How much of your business
is grooming mixed breeds dogs?
A. Less than 20%.
4%
B. 20% to 29%.
9%
C. 30% to 39%.
9%
D. 40% to 49%.
20%
E. 50% or 60%.
28%
F. More than 60%.
30%
- Do you use a "Release and
Hold Harmless" or other type of notice and disclaimer for
difficult or questionable condition pets?
A. Yes.
44%
B. No.
56%
Client
Relations & Marketing
- How many other grooming
businesses or pet businesses with grooming are in your same market
area?
A. None.
12%
B. A few.
59%
C. Several.
29%
- Which best describes
your primary competition ?
A. Veterinarians.
9%
B. Pet stores small and large.
9%
C. Kennels and daycare.
5%
D. Grooming shops and salons.
51%
E. Mobile groomers.
21%
F. Home based groomers.
5%
- What percentage of your new
customers are referrals?
A.
25% or less.
10%
B. 26% to 50%.
44%
C. More than 50%.
46%
- What type of advertising
brings the best results?
A. "Yellow Pages"
display ads (telephone books).
41%
B. Road sign.
42%
C. Local newspapers or
magazines.
3%
D. Brochure and
flyer distribution by hand, associate businesses or direct mail.
6%
E.
Sponsoring events.
1%
F.
Other.
0%
- Do you offer a company
brochure describing your services?
A.
Yes.
32%
B. No.
68%
- What is the size of your
client base? We ask that you only consider those pet owners that
use your services at least twice a year as a
"client."
A. Under 500.
31%
B. 500 to 999.
35%
C. 1,000 to
1,499.
22%
D. 1,500 to 1,999.
4%
E. 2,000 to
2,999.
4%
F. 3,000 to 3,999.
2%
G. 4,000 to
4,999.
2%
H. Over 5,000.
3%
- Do you offer incentive
coupons to attract new customers?
A. Yes.
23%
B. No.
77%
- Do you accept credit cards
and/or ATM?
A. Yes.
61%
B. No.
39%
- Which best describes your
days of operation?
A. Open 7 days a week.
13%
B. Open 6 days a week.
25%
C. Open 5 days a week.
51%
D. Open 4 days a week.
7%
E. Open 3 days a week.
3%
F. Open 1 or 2 days a week.
1%
- Which best describes your
hours of operation?
A. Open 80 hours or more a week.
12%
B. Open 60-79 hours a week.
34%
C. Open 40-59 hours a week.
46%
D. Open 20-39 hours a week.
5%
E. Open 10-19 hours a week.
3%
F. Open less than 10 hours a
week.
0%
- Do you display your grooming
prices on a sign visible to customers, or on a price sheet
customers can take with them?
A. Yes.
17%
B. No.
83%
- Do you have a web site for
your business?
A. Yes.
18%
B. No.
82%
Finance
- Do you sell retail pet
products?
A.
Very small selection or none at all.
17%
B. Average
selection.
65%
C. Wide selection.
18%
- Do you plan to sell your
business someday, for either a career change or to
retire?
A. No.
9%
B. Yes.
91%
- What is the average gross
revenue your business earns from pet grooming services only in one
year (before taxes or expenses)? Do not include retail sales
amount.
A. Under
$10,000.
1%
B. $10,001. to $20,000.
3%
C. $20,001. to
$30,000.
5%
D. $30,001. to $50,000.
4%
E. $50,001 to
$75,000.
21%
F. $75,001 to $100,000.
20%
G. $100,001 to
$150,000.
21%
H. $150,001 to $250,000.
18%
I. Over
$250,000.
7%
- Does your business insurance
policy cover "malpractice?"
A. Yes.
22%
B. No.
27%
C. Unknown
51% (Webmaster note: if you didn't
specifically request or secure it, you probably don't have
malpractice insurance).
- Does your business insurance
policy cover the "fleeing pet" that escapes your business property?
A. Yes.
56%
B. No.
44%
- What is your present, or most
recent, annual wage NET earnings from your business employment
(prior taxes)? Your answer should reflect your personal NET income
before taxes that you earned from the business, NOT gross revenue of
sales or services earned by the business. (For example, if
gross sales of grooming services was $50,000 in 1999 less $28,000 in
operating expenses the owner's personal NET income would be
approximately $22,000. Corporations, indicate annual gross salary
earned by owner(s). Figures are U.S. dollars).
A. Under
$10,000
1%
B. $10,001 to $20,000
9%
C. $20,001 to
$30,000
13%
D. $30,001 to $40,000
20%
E. $40,001 to
$50,000
20%
F. $50,001 to $75,000
21%
G. Over $75,000
16%
- How many groomings (trim and
bath, or bath only) did your business provide in the last 12
months?
A. Under
500 (500 groomings a year is about 41 groomings a month).
11%
B. 501 to 1,000.
15%
C. 1,001 to
2,000.
25%
D.
2,001 to 4,000.
19%
E. 4,001
to 6,000.
6%
F.
6,001 to 9,000.
2%
G. Over
9,000.
1%
H. I don't know
or I don't keep track. (Thanks for your honesty).
21%
- If you pay rent for your
commercial salon or shop, or you rent a grooming department, how
much rent do you pay PER MONTH?
A. Under
$500 a month.
15%
B. $501 to
$1,000 a month.
34%
C. $1,001 to
$1,500 a month.
26%
D.
$1,501 to $2,000 a month.
15%
E.
$2,001
to $3,000 a month.
5%
F.
$3,001 to $4,000 a month.
4%
G. Over
$4,000 a month.
1%
- If you are a mobile groomer
with 1 mobile van, and you financed your purchase, what is your
monthly payment?
A. Under
$400 a month.
3%
B. $401 to
$500 a month.
11%
C. $501 to
$600 a month.
17%
D.
$601 to $700 a month.
23%
E.
$701
to $800 a month.
24%
F.
$801 to $900 a month.
11%
G. Over
$900 a month.
11%
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