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Chapter 8

Pet Groomer Wages

Page 4


Commission Wages

Commission is the most popular form of compensation for full-charge pet groomers. Commission means that the pet groomer is paid by giving them a percentage of the service fees charged to the pet owners for each pet they groom. We will look at calculation methods later in this section.

Thousands of groomers are absolutely convinced commission-based wages earn them the highest incomes. They may even proclaim that as truth but there is absolutely no industry wide proof of their claim for all groomers. There are grooming business owners offering $1,000 a week or more in the form of guaranteed salaries. Only a minority of commissioned groomers earn such incomes year round.

Be wise. Don’t discount job offers simply because they are salary offers. Listen and evaluate every offer. Work the numbers before coming to a conclusion. We will show you some of the methods to do so here. Only by working the numbers will you know the monetary truth of any employment opportunity involving commission-based wages.
 

Career Start Report Table of Contents
 

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  1. Industry Outlook 2008
  2. History of Pet Grooming
  3. Introduction to the Grooming Industry
  4. Who Are Groomers
  5. Demands of Pet Grooming
  6. Setting a Career Path
  7. Educational Opportunities
  8. Pet Groomer Wages
  9. Stages of a Pet Grooming Career
  10. Outfit a Grooming Career or Business
  11. Self-Employment Requirements
  12. Future Opportunities
  13. Buying a Pet Grooming Business
  14. Get Involved and Stay Involved

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Commission is a formula. That's all. Confusion abounds because career seekers, and a good number of business owners and groomers add illusion. Right out of the gate we want to make clear that commission is nothing more than a formula. Here are some of the illusions we consistently hear:

  • I am paid by commission so I am self-employed.

  • I am paid by commission so I am an independent contractor.

  • I pay groomers by commission. Therefore I am not an employer and must only provide 1099 payments to groomers.

  • I am paid by commission and therefore I retain some ownership of the clientele I groom.

None of the above is true, even a little. Commission is not a determining factor for anything other than how to calculate the gross wages for employees in the form of a paycheck subject to tax withholding and employer-related payroll taxes. Rarely is a pet groomer legally an independent contractor. It is possible to use commission formulas to figure 1099 payments to true independent contractors, but the commission adds nothing to the basis of ruling whether the groomer is an employee or independent contractor. Many groomers call the shots in grooming businesses where management is weak or missing. One of the common attributes where this occurs is that they are almost certainly paid by commission. It's strangely empowering. It feeds the desires of groomers who want to have the control of owning a business yet none of the responsibilities.

We know stories of groomers departing employment and proclaiming they are entitled to a copy of their employers' clientele lists. In some cases restraining orders had to be secured to prevent groomers from forcibly removing records. Some of these groomers claimed that they were paid by commission and so the clients were theirs. Commission is nothing more than a formula, and in truth salaries and hourly wages are formulas as well. There is no mystique to them or other benefits derived. Yet many groomers lust for commission, even demand it. It's weird actually because they do not guarantee better earnings, better working conditions or more empowerment. In fact, commission guarantees nothing. Legally, commission is just a formula.

Every career seeker can rely on being misinformed about commission by other groomers. The odds in infinitesimally small that another groomer will simply answer inquiries about commission with the obvious, and the legal answer, "Commission is formula to determine wages instead of using salary and/or hourly wages." The better question is, "Why does the industry use commission and where did it come from?"

Origin of Commission Wages

Do you know the origin of commission wages? Probably not and I’ve rarely met a groomer who wasn’t grooming decades ago that knows the answer. This is very important. If you understand it and take it to its fullest expression, you will be a leader in the pack when it comes to understanding the state of confusion associated with groomer compensation methods. If you are going to employ groomers someday this is vital information.

Historically, commission wages were first put into place by the owners of grooming businesses. Do you know that most of today’s commissioned groomers heartily advocating commissions believe that they came about from groomers standing up and demanding them, just as many do today? No, commissions did not resolve from worker rights movements. Nothing could be further from the truth.


Fifty years ago grooming businesses were almost entirely one person departments in kennels, veterinarian clinics or mom and pop pet stores. Rarely did you see standalone grooming businesses on the commercial streets of town. In the 1960s pioneers started opening the first dedicated grooming businesses along major roadways or in shopping centers. Most of them grew with public demand and they faced having to hire other full-charge groomers. For most of them, it was a worrisome situation. Already they were used to paying pet bathers piecemeal (fixed amount per pet), so what to do with pet groomers? Piecemeal for full-charge groomers was the answer. However, unlike bathing the grooming assignments were far more complicated. Trying to come up with a set of piecemeal rates for the most skilled labor just didn’t work. Enter commission wages.

Employers felt comfortable not having to risk guaranteed salaries. As a result the stress associated with commission-based wages piled up on the shoulders of employees, not owners. For example, there are five pets to groom all week for the hired full-charge groomer who needs at least 25 a week to pay household bills, and hopes for 40 to have something leftover. The earnings from five grooming assignments are barely groceries for the commissioned groomer who is capable of 40 pet grooming assignments. How do they pay their bills while waiting for pet owner demand to return? That’s stress. Some didn’t mind as much as others, but groomers with homes and family members did care a great deal.

We chose to never put our full-charge groomers in such a bind. In From Problems to Profits you can see how we prepared job descriptions and contracts for salaried employees. They were very loyal and at peace. Many stayed with us for 10 years or more. Today, tens of thousands of groomers face the risks of weak demand lowering their compensation expectation when computed by commission. Oddly enough, many of them demand commissions!

What is the motivation for groomers to prefer the drawback of straight commission versus guaranteed salaries even when they understand their wages will be lower? We can only explain this disparity in such a limited venue as this report by resorting to general terms. First, most groomers do not understand or have a background in financial analysis suitable to do comparative studies between various job offers (although this characteristic is changing for the better). Second, commission-based wage systems may satisfy the desires of pet groomers for the self-importance and control associated with self-employment. Surveys indicate that 70% of all employed full-charge pet groomers desire to find a path into self-employment because of the appeal of total control of not only their compensation but work environment. Third, some commission-based groomers claim only commission wages motivate them to work and some employers fear that salaried groomers will stage slowdowns. We had no such problems in 26 years of employing pet groomers, but then again, management was always present in our operations for the good of the team. Fourth, employers continue to brainwash groomers that commission is the only way to go and why not, it behooves employers worried that they cannot market enough demand to back guaranteed salaries for their employees. They shift the stress to their employees!

One last word before we look at methods to calculate commissions. Some owners pay their bathers by commission, usually in the area of 30%. We never endorse that method and instead prefer hourly wages. We do endorse wages well above minimum wage for bathers too. The Madson Management System™ provides team organization plans where bathers make at least $4.00 an hour over minimum wage (see From Problems to Profits: The Madson Management System for Pet Grooming Businesses).

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