Pets naturally become
anxious at being groomed and being accommodated in a foreign
environment. In addition to always speaking softly to them, pet
massage can bring remarkable results in just a few minutes. The
best known videotapes and books on pet massage are those known as
the "Tellington Touch®." We suggest you obtain copies
of the video and train your entire staff in the Tellington
Touch®. It is tremendous contribution to setting standards for
humane pet care. One of several videos on this subject is
available in our Bookstore.
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The
Great Cage Drying Debate
If you need an ice
breaker at a chilly party of pet groomers, ask for their opinions
about "cage drying." That'll do it. It may even turn
into a really heated debate!
Cage drying deaths
happen in small and large grooming departments and salons. Every year
a surprising number of pets do die
in cage dryers. Recently, there were articles about such a death
in Orange County, California. The owner said the groomer,
"fried my dog." In 1998 the National Enquirer carried
a very poorly written article about a cage drying incident on its
front cover, and that was seen by tens of millions of pet owners.
At first, everyone wants
to quickly focus on who is to blame. The groomer? The cage dryer
manufacturer? I've even seen a veterinarian blamed because he
didn't inform the pet owner adequately that a pet should not be
cage dried. Attorneys are quickly involved and everyone is on the
defensive. It's emotional for the pet groomer who certainly didn't
intend for the pet to die, and of course it's devastating for the pet
owner.
Generally, we
have NEVER used cage drying and without making a political issue
of it. We take an approach like NASA towards its astronauts, we
adopt a zero tolerance for unnecessary risk. There is nothing more
riskier in pet than leaving a pet unattended with a grooming loop
(noose...what a horrible word...better "grooming loop")
around its neck, or a pet alone in cage dryer without constant
supervision. Both of these conditions lead to almost all
accidental pet deaths in a pet grooming business.
Rather than tell you
never cage dry, it's far more meaningful to say, never leave a pet
unattended when it is not secure in its lodging space
(cage...ouch... what a poor image that word creates too). Perhaps
the most meaningful basis of defining humane pet care then is the
"attendance factor." In providing truly humane pet care,
the pet would never be left unattended during any grooming
procedure at any time. Period.
For some reason, pets
are often left unattended for a moment or two, here and there when
being cage dried. It's a bad habit and a dangerous procedure, but
it is a matter of legal record in most cage drying deaths where
there is litigation.
Now, let's put aside the
reactive side of this heavily debated issue for another
consideration. One of the ways we prefer to define "humane
pet care" is to ask ourselves, "How would you feel if
you were the pet undergoing the grooming procedure you are
performing?" Our consensus is that even in the prime of health
we would NEVER feel comforted
and accommodated when placed into a caged environment with warm or
hot air blow on us. It's worse in cage dryers with closed walls
and doors on all sides with limited air ventilation slots. Indeed,
we feel uncomfortable in a hot room of our home. If you imagine
that room being shrunk around you, and circulating with warm or
hot air, how would you feel? Isn't is stressful? Of course it is.
It is certainly more stressful when you compare cage drying
procedures to being constantly attended to by a pet groomer on a
more spacious drying counter. Why not provide that type of drying
instead of cage drying? What is the advantage of cage drying then?
More production in business where there is only a pet groomer
working alone? Risk factor aside, it seems far more humane to
forgo cage drying and to comfort and accommodate the needs of pet
during drying procedures in an open environment.
We do not admonish pet
groomers that use cage drying. We are NOT saying that cage drying
is INHUMANE. Cage drying can be done safely when all necessary
safety requirements are adequately considered and followed
through. We do feel the stress of the pet though, and we know pet
groomers that admit they too are a bit stressed by using cage
dryers. In the back of their mind they are always concerned about
pets being cage dried, and they know it is easy to overlook
providing constant supervision to cage dried pets. We enjoy
knowing that since we do not use cage drying, we are free of at
least one stress factor, and that perhaps we are living up to a
higher level of humane pet care by never providing any type of pet
care where a pet is left unattended for even a minute, indeed even
a second. We know the pets we serve are getting the best attention
possible at all times in a comfortable environment, including
heavy-duty air conditioning in the bathing department to regulate
it from getting overly hot like a cage dryer. We think it to be
our expression of clearly humane pet care.
Pet
Endurance for De-Matting
Every day pet groomers
must make a decision as to whether require the very badly matted
pet undergo a de-matting process, or to require the pet owner to
authorize coat removal. In terms of humane pet care, we suggest as
a general standard that if a pet must endure de-matting for more
than 30 minutes, coat removal should be required. Some pet
groomers may consider up to 60 minutes as their limit.
Our look at humane pet
care continues on the next page.